SFH Return Policy
We want you to be fully satisfied with every item that you purchase from SFH.com. If you are not satisfied with an item that you have purchased, you may return the item(s) within 30 days of the purchase date. A full refund of the purchase price will be issued, minus the shipping and handling fees.
*All items on sale are non-returnable and final sale.
If you believe that there may be a Quality Control issue with a product that you purchased, please contact our Customer Service team at 1-877-682-9067 or firstname.lastname@example.org. Please have ready your order number, e-mail address, and phone number.
Returning an Item
Please contact our Customer Service team at 1-877-682-9067 or email@example.com prior to sending any product back to our warehouse. Please have ready your order number, e-mail address, and phone number.
In the box of returned item(s), please include your order number, billing name, and address with the return.
All products can be returned used or unused as long as they are in the original packaging.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
For your protection, we recommend that you use UPS or insured Parcel Post for your return.
Please ship return packages to:
825 Atlantic Hwy
Warren, ME 04864
Keep the return tracking number from the package you are returning to ensure that the package is returned to our warehouse.
You can expect a refund in the same form of payment originally used for the purchase. Please allow up to 14 business days for your refund to be processed.
If you receive a damaged item please contact Customer Service within 30 days of your order date at 1-877-682-9067 or firstname.lastname@example.org. Please have ready your order number, e-mail address, and phone number. Please photo document the damage of the box/items affected. SFH will make every reasonable effort to replace the item(s) in a timely manner.
DISCLAIMER: If an item was purchased from a third-party retailer outside of SFH.com, you must contact that retailer for any returns/exchanges.
In no event will a replacement or refund constitute admission of any kind by SFH. We reserve the right to fully investigate claims that we believe may be unfounded.